Service Terms and Conditions

Dear Customer,
Thank you for booking with Blackwater Tubing. Please read the following carefully:

1. Booking and Payment

Pre-bookings are essential and subject to availability.

Tariffs are subject to change. Prior notification of tariff changes will be communicated where possible. Fixed quotations confirmed in writing will be honored.

Blackwater Tubing is a registered VAT vendor, and 15% VAT applies to all tariffs.

Condition of Payment:

A 50% deposit of the activity tariff, payable via cash or credit card, is required to confirm the booking.

The remaining 50% must be paid on the day of the activity, prior to departure.

No participant will be allowed to join without full payment or proof of payment.

Group bookings: 100% payment for all participants is required at least 5 days prior to the activity to confirm the booking.

Tour operators: Vouchers accepted; payment due within 30 days of invoice date.

Banking Details:
Adventure Out There Tsitsikamma CC
T/A Blackwater Tubing
FNB Plettenberg Bay
Account Number: 62356882102
Branch Code: 250655

2. Cancellation Policy

Blackwater Tubing reserves the right to claim full payment if the client/operator cancels less than 24 hours prior to the activity or fails to arrive.

We reserve the right to cancel any activity for safety reasons. In such cases, clients will be refunded in full.

No refunds will be given if a client fails to complete the tour.

Group bookings: No refunds for payments made more than 5 days in advance if cancellation occurs.

3. Conditions of Participation

All participants must adhere to safety instructions provided by guides.

The wearing of a life jacket and helmet is mandatory during the activity.

Participants must be comfortable in water and able to swim.

No alcohol or drugs are permitted before or during the activity.

Participants are responsible for informing Blackwater Tubing of any health conditions, medical issues, or disabilities prior to participation.

4. Weather, Activity & Minimum Participant Conditions

River tubing is a weather-dependent activity and may be canceled, postponed, or rescheduled due to unsafe conditions such as heavy rain, high water levels, or strong winds.

Participants will be notified as soon as possible in the event of weather-related cancellations.

If an activity is canceled due to unsafe weather or river conditions, participants will be offered a full refund or the option to reschedule.

A minimum of four (4) paying participants is required for each excursion to proceed.

If the minimum number is not met, Blackwater Tubing reserves the right to reschedule or cancel the trip. In such cases, affected participants will be offered an alternative date or a full refund.

5. Additional Extras

All extras outside the standard package not mentioned herein are for the participant’s own account and must be settled before departure.

6. Confirmation of Bookings & Final Numbers

Final booking confirmation, participant numbers, and dietary requirements must be submitted at least 48 hours in advance.

Activities are subject to final confirmation based on weather conditions and the lead participant’s valid mobile contact details being provided.

7. Liability and Responsibilities

Participants acknowledge the inherent risks involved in river tubing and participate entirely at their own risk.

Blackwater Tubing, its staff, and affiliates shall not be held liable for any injury, loss, or damage to property unless caused by proven gross negligence.

Participants are required to sign an Acknowledgement of Risk / Waiver form (either electronically or physically) before participating.

8. Miscellaneous

These terms and conditions are subject to change without prior notice.

Contact Details

Address: 85 Darnell Street, Storms River, 6308
Mobile 1: +27 64 750 1736
Mobile 2: +27 79 636 8008
Tel: +27 42 281 1757
Website: www.blackwatertubing.net

Booking Portal: https://www.activitar.com/touroperator/login

Email:

Front Desk: bookings@blackwatertubing.net

Marketing: info@blackwatertubing.net

Administration: admin@blackwatertubing.net