Service Terms and Conditions

Booking Terms & Conditions
Payment Terms
• A 100% deposit (or full upfront credit card payment) is required to confirm all bookings.
• No booking can be confirmed without proof of payment, credit card authorization, or bank cheque clearance.
• Vouchers are accepted for Tour Operators only, with strict 30-day payment terms from invoice.

Cancellation Policy
Our cancellation policy follows standard industry practice:
• 100% Refund – If cancelled or amended 24 hours before the activity date.
• No Refund – If cancelled on the day of the activity, or in case of no-show without notification.
• Full Refund on Merit – In cases of illness, hospitalization, accident, or death, upon proof submitted.
• Full Refund – If Stormsriver Adventures cancels the activity in the interest of safety.
• No Refund – If the client/operator does not complete the tour.
• Administration Fee – A 10% admin fee applies on all refunds.

Additional Charges
• Any extras not specified are for own account and must be settled before departure.

Important Information
• Promo codes and discounts do not apply to the Adult & Child Combo.
• Guests with special needs should book via phone or email to ensure requirements can be catered for.
• Tours include bottled water, safety gear, equipment, and professional guides.
• The tour ends with a 600m hike.
• Pregnant guests are not permitted for safety reasons.
• Weight limit: approx. 120–130kg, based on harness size (body circumference, not weight alone).
• Minimum age: 5 years (children may participate in tandem with a guide).
• The activity runs in all weather conditions – rain gear provided.
• Wear comfortable clothing and secure, closed footwear (no loose shoes).

Location
Tsitsikamma, Stormsriver Village, 101 Darnell Street
GPS Co-ordinates: 33º 58’ 27.817” S | 23º 53’ 14.691” E

Privacy Policy

1. Introduction

Welcome to Link2Extreme. Your privacy is paramount to us. This privacy policy outlines how we protect and manage the personal data you share with us when you check-in. By agreeing to this policy, you understand the nature and purpose of the data collection.

2. Information We Collect During Check-In

When you check-in with Link 2 Extreme, we may collect the following data:
- Full name
- Contact details (phone number and email address)
- Date and time of check-in

3. Purpose of Data Collection

We collect your data for the following purposes:
- To ensure a smooth check-in process.
- For security and verification reasons.
- To provide personalised customer service.

4. Your Data Protection

We've adopted high-standard security measures to ensure your data remains confidential and safe from unauthorised access, modification, or disclosure.

5. Data Sharing and Disclosure

We promise never to sell your personal data. We may, however, share your data with:
- Service providers assisting us in enhancing your customer experience.
- Authorities if mandated by law.
- Any other relevant entities, if necessary
- Our data handling and processing practices are governed by the Protection of Personal Information Act (POPI Act) of South Africa, ensuring your personal data is treated with the utmost care and security.

6. Retention of Data

Your check-in data will be retained for a period that aligns with our operational needs and complies with legal requirements.

7. Your Rights

As our esteemed customer:
- You have the right to inquire about the data we hold about you.
- You can request corrections to any inaccurate data.
- Depending on the jurisdiction, you may also have the right to request the deletion of your data.

8. Updates to This Policy

From time to time, we may revise this policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes.

9. Feedback & Contact

Your feedback is valuable to us. If you have questions or concerns about this policy or our data practices, please reach out via email to info@link2extreme.com

By clicking "Agree" during the check-in process, you confirm that you've read and understood our Privacy Policy.